Refund Policy

Last Updated: April 2, 2025

1. General Policy

Vinci AI Studio subscriptions and credit purchases are generally non-refundable. This policy ensures we can maintain our commitment to providing high-quality AI video generation services and continuous platform improvements.

2. Refund Eligibility

We may consider refunds in the following limited circumstances:

  • Within 48 hours of initial subscription purchase, if no credits have been used
  • Extended service outage (over 24 hours) preventing core feature access
  • Documented technical issues that completely prevent video generation, unresolved by our support team within 7 days
  • Duplicate or erroneous charges (verified through payment records)

3. Non-Refundable Cases

Refunds will not be issued for:

  • Partial subscription periods or unused time in a billing cycle
  • Credits that have been used or expired
  • Automatic renewal charges when cancellation wasn't requested before the renewal date
  • Feature unavailability due to maintenance (with prior notice)
  • Dissatisfaction with generated content when the service is functioning as described
  • Network or hardware issues on the user's end

4. Enterprise Customers

Enterprise customers with custom contracts are subject to the refund terms specified in their service agreements, which may differ from this general policy.

5. Refund Process

5.1 How to Request a Refund

To request a refund:

  1. Email our support team at team@tryvinci.com
  2. Include your account email and order/transaction ID
  3. Provide detailed reason for the refund request
  4. Include any relevant documentation or error messages

5.2 Processing Time

We will review refund requests within 5 business days. If approved:

  • Refunds will be processed through Paddle, our payment processor
  • Credit card refunds typically appear within 5-10 business days
  • Other payment methods may take longer based on the provider

6. Cancellation vs. Refund

Cancelling your subscription:

  • Prevents future billing but does not generate a refund
  • Maintains access until the end of the current billing period
  • Must be done before the renewal date to avoid charges

7. Policy Changes

Vinci reserves the right to modify this refund policy at any time. Changes will be effective upon posting to our website, with the "Last Updated" date revised accordingly.

8. Contact Information

For questions about refunds or this policy, contact us at: team@tryvinci.com